[ad_1]

Bengaluru: Infosys has been selected by Consolidated Edison Company (Con Edison), one of the oldest Fortune 500 utility companies serving New York City and surroundings, to digitally transform its customer service capabilities over the next four years.

The Bengaluru-headquartered software major said in a statement it will implement a new commercial-off-the-shelf customer service system (CSS) that will help Con Edisons strategic aspiration to deliver an improved customer service experience.

It will also enable Con Edison to keep pace with regulatory and technology changes, become technologically nimble, mitigate risks, and become cost effective, it said.

As a part of this association, Infosys will provide end-to-end programme management, business process blueprint, design, development, testing, deployment and post go-live stabilisation support services, it was stated.

var objSec = {template: ‘articleshow_main’, msid:’77198254′, secNames: [‘tech’,’ites’],secIds:[‘2147477890′,’13357270′,’40274504’]};

var tmplName = tpName=”articleshow_main”,lang = ”,nav_sec1,newHookId,subsec1_value,subsec1_common = ‘13357270’,newHookId2,subsec2_value,subsec2_common = ‘40274504’;
var objVc = {version_on:’20200727162834′,js_comments:’111′,js_googleslock:’782′,js_googlelogin:’20’,js_common_buydirect:’749′,js_bookmark:’11’,js_login:’39’,js_datepicker:’2′,js_electionsmn:’22’,js_push:’53’,css_buydirect:’14’,js_tradenow:’13’,js_commonall:’112′,lib_login:’https://jssocdn.indiatimes.com/crosswalk/jsso_crosswalk_legacy_0.5.9.min.js’,live_tv:'{“auto_open”: 0, “play_check_hour”: 12, “default_tv”: “0”}’,global_cube:’0′,global_cube_wap:’0′,global_cube_wap_url:’https://m.economictimes.com/iframe_cube.cms’,site_sync:’0′,amazon_bidding:’1′,fan_ads:’0′,trackAdCode:’0′,oauth:’oauth’,planPage:’https://prime.economictimes.indiatimes.com/plans’,subscriptions:’subscriptions’,krypton:’kryptonp’};
var objDim = {d52:’nature_of_content’,d10:’user_login_status_hit’,d32:’prime_article_read_before_syft’,d54:’content_shelf_life’,d53:’content_target_audience’,d12:’tags_meta_keyword’,d34:’content_age’,d56:’degree_of_conten’,d11:’content_theme_the_primary_tag’,d33:’prime_article_read_before_success’,d55:’content_tone’,d14:’special_coverage’,d36:’sign_in_initiation_position’,d13:’article_publish_time’,d35:’subscription_method_hit’,d16:’video’,d15:’audio’,d37:’user_subscription_status’,d1:’et_product’,d2:’blocker_type’,d3:’user_login_status’,d4:’agency’,d5:’author’,d6:’cms_content_publishing_type’,d7:’content_personalisation_level’,d8:’article_publish_date’,d40:’freeread’,d20:’platform’,d23:’author_id’,d45:’prime_hp_ui_template’,d25:’page_template’,d47:’prime_hp_ui_content_b_color’,d24:’syft_initiate_page’,d46:’prime_hp_ui_content_size’,d27:’site_sub_section’,d49:’syft_initiate_position’,d26:’site_section’,d48:’content_msid’,d29:’section_id’,d28:’prime_deal_code’,d50:’signin_initiate_page’};var serverTime=”07.27.2020 16:34:26″;var WRInitTime=(new Date()).getTime();
(function () {if (self !== top) {var e = function (s) {return document.getElementsByTagName(s)}; e(“head”)[0].innerHTML = ‘*{display:none;}’; setTimeout(function () {e(“body”)[0].innerHTML = ”; var hEle = e(“html”)[0]; hEle.innerHTML = ‘economictimes.indiatimes.com’; hEle.className=””; top.location = self.location; }, 0);}})();

_log = window.console && console.log ? console.log : function () {};
if(window.localStorage && localStorage.getItem(‘temp_geolocation’)) {
var geolocation = localStorage.getItem(‘temp_geolocation’);
}
// Creating Elements for IE : HTML 5 and cross domain checks
(function () { var elem = [“article”, “aside”, “figure”, “footer”, “figcaption”, “header”, “nav”, “section”, “time”];
for(var i=0; i -1) { window[disableStr + ‘-‘ + gaProperty] = true; }

ga(‘set’, ‘anonymizeIp’, true);
ga(‘create’, gaProperty, ‘auto’, {‘allowLinker’: true});
ga(‘require’, ‘linker’);
ga(‘linker:autoLink’, [‘economictimes.com’]);
ga(‘require’, ‘displayfeatures’);
window.optimizely = window.optimizely || [];
window.optimizely.push(“activateUniversalAnalytics”);
ga(‘require’, ‘GTM-KS2SX8K’);

customDimension.dimension1 = “ET Free”;
customDimension.dimension4 = “PTI”;

customDimension.dimension6 = “Native – 77198254”;
customDimension.dimension8 = “Jul 27, 2020”;
customDimension.dimension9 = “ITeS”;

customDimension.dimension12 = “Infosys Ltd,consolidated edison company (con edison,Consolidated Edison,Customer Service System,Infosys”;
customDimension.dimension13 = “04:21 PM IST”;

customDimension.dimension15 = “No”;
customDimension.dimension16 = “No”;

(function () {
var a = window.localStorage && localStorage.getItem(‘et_syftCounter’) || ”;
a = a && JSON.parse(a) || {};
if(a.beforeSyft) {
customDimension.dimension32 = a.beforeSyft;
}
if(a.afterSyft) {
customDimension.dimension33 = a.afterSyft;
}
})()

var contentAge=”0.009270833333333334″;
if(contentAge) {
customDimension.dimension34 = contentAge > 2 ? ‘>48hs’:'<48hrs';
}

customDimension.dimension25 = "articleshow_main";
customDimension.dimension26 = "Tech";
customDimension.dimension27 = "Tech/ITeS/";
customDimension.dimension29 = "13357270";
customDimension.dimension48 = "77198254";
ga('send', 'pageview', customDimension);
ga('create', 'UA-5594188-55', 'auto','ETPTracker'); //ETPrime GA

var newHookId ='13357270';
var newHookId2 = '40274504';

if(newHookId == '1715249553' && newHookId2 == '1052732854'){
newHookId = '1052732854'; // politicsnation
}else if(newHookId == '1715249553' && newHookId2 == '1373380680'){
newHookId = '1373380680'; // Economy
}

var subsec1_value="13357270";
var subsec1_2value="40274504";

if(subsec1_value == '1715249553' && subsec1_2value == '1052732854'){
subsec1_value="1052732854"; // politicsnation
}else if(subsec1_value == '1715249553' && subsec1_2value == '1373380680'){
subsec1_value="1373380680"; // Economy
}

(function (g, r, o, w, t, h, rx) {
g[t] = g[t] || function () {(g[t].q = g[t].q || []).push(arguments)
}, g[t].l = 1 * new Date();
g[t] = g[t] || {}, h = r.createElement(o), rx = r.getElementsByTagName(o)[0];
h.async = 1;h.src = w;rx.parentNode.insertBefore(h, rx)
})(window, document, 'script', 'https://static.growthrx.in/js/v2/web-sdk.js', 'grx');
grx('init', 'gf999c70d');
var grxDimension = {url: window.location.href, title : document.title, referral_url : document.referrer};

if(window.customDimension && window.objDim) {
for(key in customDimension) {
var dimId = 'd' + key.substr(9, key.length);
if(objDim[dimId] && customDimension[key]) { grxDimension[objDim[dimId]] = customDimension[key]; }
}
}
console.log('grxDimension', grxDimension);

var subsStatus="Free User";
var jData = JSON.parse(localStorage.getItem('jStorage'));
function getCookie(n) {var ne = n + "=", ca = document.cookie.split(';');for (var i=0;i -1) {
subsStatus=”Expired User”;
} else if (grx_userPermission.indexOf(“subscribed”) > -1 && grx_userPermission.indexOf(“cancelled_subscription”) > -1 && grx_userPermission.indexOf(“can_buy_subscription”) > -1) {
subsStatus=”Paid User – In Trial”;
} else if(grx_userPermission.indexOf(“subscribed”) > -1) {
subsStatus=”Paid User”;
} else if(grx_userPermission.indexOf(“etadfree_subscribed”) > -1) {
subsStatus=”Ad Free User”;
}
} catch (e) {}
} else {
grxDimension[‘user_login_status’] = ‘NONLOGGEDIN’;
}
grxDimension[‘user_subscription_status’] = subsStatus;
})()

grx(‘track’, ‘page_view’, grxDimension);

if(geolocation && geolocation != 5 && (typeof skip == ‘undefined’ || typeof skip.fbevents == ‘undefined’)) {
!function(f,b,e,v,n,t,s)
{if(f.fbq)return;n=f.fbq=function(){n.callMethod?
n.callMethod.apply(n,arguments):n.queue.push(arguments)};
if(!f._fbq)f._fbq=n;n.push=n;n.loaded=!0;n.version=’2.0′;
n.queue=[];t=b.createElement(e);t.async=!0;
t.src=v;s=b.getElementsByTagName(e)[0];
s.parentNode.insertBefore(t,s)}(window, document,’script’,
‘https://connect.facebook.net/en_US/fbevents.js’);
fbq(‘init’, ‘338698809636220’);
fbq(‘track’, ‘PageView’);
}

var _comscore = _comscore || [];
_comscore.push({ c1: “2”, c2: “6036484”});

if(geolocation && geolocation != 5) {
(function() {
var s = document.createElement(‘script’), el = document.getElementsByTagName(“script”)[0]; s.async = true;
s.src = (document.location.protocol == “https:” ? “https://sb” : “http://b”) + “.scorecardresearch.com/beacon.js”;
el.parentNode.insertBefore(s, el);
})();
}

if(geolocation && geolocation != 5) {

(function(){
function pingIbeat() {
window._pg_endpt=(new Date()).getTime();
var e = document.createElement(‘script’);
e.setAttribute(‘language’, ‘javascript’);
e.setAttribute(‘type’, ‘text/javascript’);
e.setAttribute(‘src’, “https://agi-static.indiatimes.com/cms-common/ibeat.min.js”);
document.head.appendChild(e);
}
if(typeof window.addEventListener == ‘function’) {
window.addEventListener(“load”, pingIbeat, false);
} else {
var oldonload = window.onload;
window.onload = (typeof window.onload != ‘function’) ?
pingIbeat : function() { oldonload(); pingIbeat(); };
}

})();
}

[ad_2]

Source link

LEAVE A REPLY

Please enter your comment!
Please enter your name here