CHENNAI: Freshworks Inc. on Thursday night announced that that it had acquired Flint, an IT orchestration and cloud management platform, to bolster Freshservice’s IT service management (ITSM) and IT operations management (ITOM) capabilities.
The acquisition is Freshworks’ third in the past year, including Natero Inc. and AnsweriQ Inc. The customer engagement software company said this acquisition would provide greater visibility for IT teams to better manage hybrid infrastructure, optimise spend and automate employee workflows.
“Like many companies today, we felt the pressure of today’s remote environment as we went from 13 workplaces to 3,000+ home offices in a matter of days,” said Prakash Ramamurthy, CPO at Freshworks. “IT automation is vital to help accelerate the transition to a remote workforce and resolve service issues faster. With the addition of Flint’s intelligent automation, Freshworks takes the legwork out of tedious, repeatable tasks so IT teams can focus on high impact work while providing an exceptional employee experience.”
The company said it can now leverage intelligent automations to efficiently provision IT resources, rapidly remediate business-critical incidents and automate workloads using out-of-the-box connectors to many of today’s popular service providers including Microsoft, VMware, Amazon, Google, Alibaba, Slack, OneLogin and Okta.
Flint co-founders Ankur Gakkhar and Abhishek Pande are leading respective Freshworks’ teams—with Gakkhar spearheading the automation and cloud management product team and Pande heading the platform and technology integration effort.
“Flint’s orchestration platform and agnostic integrations intelligently automate entire IT and employee workflows and complex IT runbooks like employee onboarding, closed-loop request fulfilments, devops pipeline and cloud workload automation, requests or approvals,” said Abhishek Pande, former CTO of Flint.
“As part of Freshservice, the acquired Flint technology will also enable insight across infrastructure and apps, maintain service health and optimize cloud delivery and spend.”